Get in Touch With Noxino
When We Are Available
Our support team is available around the clock, every day of the year, so you can write to us in GMT during winter or BST during summer without checking a rota. Messages sent overnight are answered in the order they arrive, and reports of unauthorised access to an account are moved to the front of the queue.
Where You Can Write to Us
Our written address is [email protected]. Please write from the email address registered on your Noxino account, so that we can match your message to your profile without asking for extra proof. We do not publish a telephone number, and we will never ask you to send your password or a full card number in any message.
What Each Channel Is Used For
| Channel | Best for | Availability | Typical reply |
|---|---|---|---|
| Email to [email protected] | Account, payment, bonus and verification questions, document uploads | Around the clock | Within 24 hours |
| Live chat, where shown in the Help section of the site | Quick questions about games and bonus status | While the chat window is open | Within minutes |
| Email with the subject line Complaint | Formal disputes about a payment, a bonus or a voided round | Around the clock | Acknowledged within 24 hours |
What to Have Ready Before You Write
A message with the right details is usually settled in a single reply. Include your username, the email address on the account and, for payment questions, the date, the amount in pounds and the method used, for example Visa or Mastercard debit, Skrill, Neteller or Bitcoin. For a game problem, add the game name, the provider such as Pragmatic Play or NetEnt, the approximate time of the round and a screenshot if you have one. For a bonus question, name the offer, such as the 100% welcome bonus with 100 Free Spins. Deposit limits and self-exclusion are set in your account settings, so please use those first and write to us only if the setting does not apply.